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                • ITIL Intermediate Service Design (3 Day)

                ITIL® Intermediate; Service Design (3 Day)

                £999.00

                Please Call Us

                Quick Overview

                This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will give delegates a detailed understanding of the ITIL Service Design phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.

                Details

                The ITIL Intermediate Certificate in Service Design forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Design processes and roles.

                This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Design lifecycle phase.

                The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Design worth 3 credits.

                Individuals who may find this course of interest include IT professionals working within or about to enter a Service Design environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.



                What Are The Course Objectives?

                The key objectives of this course are to enable participants to:

                • Understand the importance of Service Design in the overall context of Service Management
                • Understand Service Design Principles and Processes
                • Carry out common Service Design activities
                • Organize Service Design effectively
                • Recognize Service Design technology-related activities
                • Understand how to implement Service Design
                • Understand and analyse challenges, Critical Success Factors and risks related to Service Design

                Course Content:

                1. Introduction to Service Design

                • - Purpose, Goals and Objectives
                • - Scope of Service Design
                • - Interfaces with Other Lifecycle Phases
                • - Service Design and Business Value

                2. Service Design Principles

                • - Balanced Design
                • - Service Requirements
                • - Design Activities, Aspects, Constraints
                • - Service Design Models

                3. Service Design Processes

                • - Design Coordination
                • - Service Level Management
                • - Service Catalogue Management
                • - Capacity Management
                • - Availability Management
                • - Service Continuity Management
                • - Information Security Management
                • - Supplier Management

                4. Service Design Technology-Related Activities

                • - Requirements Engineering
                • - Data and Information Management
                • - Applications Management

                5. Organizing Service Design

                • - Roles and Responsibilities
                • - Organizational Context

                6.Tools and Technology for Service Design

                7. Implementation and Improvement of Service Design

                8. Challenges, CSFs and Risks

                What examinations are taken on the course?

                ITIL® Service Design Exam: 90 Mins, closed book, Eight complex multiple-choice questions choice questions

                Additional Information

                Course Type Intermediate
                Reviews.co.uk Master ITIL/3DSD

                SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.

                ONLIVE Virtual - ONLive Virtual Classroom, Instructor-led Training, accessible from anywhere in the world with internet connectivity.


                Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY

                Bournemouth - West Cliff (A,L,R) - Hallmark Hotel - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS

                Bournemouth - East Cliff (A,L,R) - Hallmark Hotel Bournemouth East Cliff, East Overcliff Drive, Bournemouth BH1 3AN

                Bournemouth - Best Western Royale (A,L,R) - The Best Western Hotel Royale, 16 Gervis Road, Bournemouth, BH1 3EQ

                Bournemouth - The Cumberland(A,L,R) - The Cumberland, East Overcliff Drive, Bournemouth, BH1 3AF

                Bournemouth - The Suncliff (A,L,R) - The Suncliff Hotel, East Overcliff Drive, Bournemouth, BH1 3AG

                Bournemouth - The Trouville Hotel (A,L,R) - The Trouville Hotel, 5-7 Priory Road, Bournemouth, Dorset, BH2 5DH

                Brighton (L,R) - Holiday Inn Brighton Seafront, 137 King’s Road, Brighton, B1 2JF

                Bristol (L,R) - Arnos Manor Hotel, 470 Bath Road, Avon, Bristol, BS4 3HQ

                Cardiff (L,R) - Jurys Inn Cardiff, Park Place, Cardiff, CF10 3DN

                Cambridge (L,R) - Hallmark Hotel Cambridge, Bar Hill, Cambridge CB23 8EU

                Canterbury (L,R) - Best Western Abbots Barton Hotel, 36 New Dover Road, Canterbury, Kent, CT1 3DU

                Coventry (L,R) - The Welcome Centre, 47 Parkside, Coventry CV1 2HG

                Exeter (L,R) - Gipsy Hill Hotel, Gipsy Hill Lane, Exeter EX1 3RN

                Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT

                Leeds (L,R) - Mercure Leeds, Otley Road, Leeds LS16 8AG

                Leicester (L,R) - Devonshire Place, 78 London Rd, Leicester LE2 0RA

                Liverpool (L,R) - Jurys Inn, 31 Keel Wharf, Liverpool, L3 4FN

                London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP

                London (R) - ITIL - SPOCE, 9 Devonshire Square, London EC2M 4YF

                Manchester (L,R) - Trafford Hall Hotel, 23 Talbot Rd, Stretford, Manchester M16 0PE

                Milton Keynes (L,R) - Hotel Novotel Milton Keynes, Saxon St, Heelands, Milton Keynes MK13 7RA

                Newcastle (L,R) - Ramada Encore Newcastle-Gateshead, Hawks Road, Gateshead Quays, Newcastle Upon Tyne, NE8 3AD

                Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS

                Norwich (L,R) - Mercure Norwich Hotel, 121-131 Boundary Road, Norwich, NR3 2BA

                Oxford (L,R) - Oxford Milton Hill House, Steventon, Abingdon, Oxford, OX13 6AF

                Portsmouth (L,R) - Best Western Royal Beach Hotel, St Helens Parade, Portsmouth, PO4 0RN

                Plymouth (L,R) - Future Inn Plymouth, 1 William Prance Road, Plymouth International Business Park, PL6 5ZD

                Reading (L,R) - Best Western Reading Calcot Hotel, Bath Rd, Calcot, Reading RG31 7QN

                Sheffield (L,R) - Sheffield Metropolitan Hotel, Blonk Street, Sheffield, S1 2AU

                Southampton (L,R) - Lancaster Court, Barnes Wallis Road, Fareham, Hampshire. PO15 5TU

                Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX

                Stoke-on-Trent (L,R) - Quality Hotel Stoke, 66 Trinity Street, Hanley, Stoke-On-Trent, ST1 5NB

                Swansea (L,R) - Mercure Swansea, Phoenix Way, Swansea, West Glamorgan, SA7 9EG

                York (L,R) - Hotel 53, 53 Piccadilly, York YO1 9PL

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