getModuleConfig("Smartwave_Porto")->version; -->?>

摩纳哥官方

    1. <td id="nbv8t"></td>
          1. <tt id="nbv8t"><dl id="nbv8t"><big id="nbv8t"></big></dl></tt>
            1. <dfn id="nbv8t"></dfn>
                <tt id="nbv8t"></tt>

                Product was successfully added to your shopping cart.
                Get PRINCE2 Foundation and Practitioner qualified in just 3.5 days and only pay for exams. Find out how here

                You have no items in your shopping cart.

                • ITIL Intermediate Service Operation (3 Day)

                ITIL® Intermediate; Service Operation (3 Day)

                £999.00

                Please Call Us

                Quick Overview

                This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will give delegates a detailed understanding of the ITIL Service Operation phase of the ITIL core life-cycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

                Details

                The ITIL Intermediate Certificate in Service Operation forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Operation processes and roles.

                This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Operation lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Operation worth 3 credits.

                Individuals who may find this course of interest include IT professionals working within or about to enter a Service Operation environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.



                What Are The Course Objectives?

                The key objectives of this course are to enable participants to:

                • Understand the importance of Service Management as a Practice
                • Lead discussions on Service Operation
                • Understand Service Operation Principles and Processes
                • Carry out common Service Operation activities
                • Organise Service Operation effectively
                • Recognise Service Operation functions and technology-related activities
                • Understand how to implement Service Operation
                • Understand and analyse challenges, Critical Success Factors and risks related to Service Operation

                Course Content:

                1. Introduction to Service Operation

                • - Service Operation in the Context of the Service Lifecycle
                • - Principles and Objectives
                • - Key Processes
                • - Functions and Common Service Operation Activities
                • - Service Operation and Business Value
                • - Challenges, CSFs and Risks

                2. Service Operation Principles

                • - Organisational Issues
                • - Achieving Balance
                • - Involvement in Service Design and Transition
                • - Operational Health
                • - Communication and Documentation

                3. Service Operation Processes

                • - Event Management
                • - Incident Management
                • - Request Fulfilment
                • - Problem Management
                • - Access Management
                • - Operational Activities of Other Lifecycle Phases

                4. Common Service Operation Activities

                5. Organising Service Operation

                • - Functions
                • - Roles and Responsibilities
                • - Organisational Structures

                6. Technology and Implementation Considerations

                • - Technology and Tooling
                • - Good Practice
                • - Challenges, CSFs and Risks
                • - Managing Change and Project Management

                What examinations are taken on the course?

                ITIL® Service Operation Exam: 90 Mins, closed book, Eight complex multiple-choice questions choice questions

                Additional Information

                Course Type Intermediate
                Reviews.co.uk Master ITIL/3DSO

                SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.

                ONLIVE Virtual - ONLive Virtual Classroom, Instructor-led Training, accessible from anywhere in the world with internet connectivity.


                Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY

                Bournemouth - West Cliff (A,L,R) - Hallmark Hotel - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS

                Bournemouth - East Cliff (A,L,R) - Hallmark Hotel Bournemouth East Cliff, East Overcliff Drive, Bournemouth BH1 3AN

                Bournemouth - Best Western Royale (A,L,R) - The Best Western Hotel Royale, 16 Gervis Road, Bournemouth, BH1 3EQ

                Bournemouth - The Cumberland(A,L,R) - The Cumberland, East Overcliff Drive, Bournemouth, BH1 3AF

                Bournemouth - The Suncliff (A,L,R) - The Suncliff Hotel, East Overcliff Drive, Bournemouth, BH1 3AG

                Bournemouth - The Trouville Hotel (A,L,R) - The Trouville Hotel, 5-7 Priory Road, Bournemouth, Dorset, BH2 5DH

                Brighton (L,R) - Holiday Inn Brighton Seafront, 137 King’s Road, Brighton, B1 2JF

                Bristol (L,R) - Arnos Manor Hotel, 470 Bath Road, Avon, Bristol, BS4 3HQ

                Cardiff (L,R) - Jurys Inn Cardiff, Park Place, Cardiff, CF10 3DN

                Cambridge (L,R) - Hallmark Hotel Cambridge, Bar Hill, Cambridge CB23 8EU

                Canterbury (L,R) - Best Western Abbots Barton Hotel, 36 New Dover Road, Canterbury, Kent, CT1 3DU

                Coventry (L,R) - The Welcome Centre, 47 Parkside, Coventry CV1 2HG

                Exeter (L,R) - Gipsy Hill Hotel, Gipsy Hill Lane, Exeter EX1 3RN

                Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT

                Leeds (L,R) - Mercure Leeds, Otley Road, Leeds LS16 8AG

                Leicester (L,R) - Devonshire Place, 78 London Rd, Leicester LE2 0RA

                Liverpool (L,R) - Jurys Inn, 31 Keel Wharf, Liverpool, L3 4FN

                London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP

                London (R) - ITIL - SPOCE, 9 Devonshire Square, London EC2M 4YF

                Manchester (L,R) - Trafford Hall Hotel, 23 Talbot Rd, Stretford, Manchester M16 0PE

                Milton Keynes (L,R) - Hotel Novotel Milton Keynes, Saxon St, Heelands, Milton Keynes MK13 7RA

                Newcastle (L,R) - Ramada Encore Newcastle-Gateshead, Hawks Road, Gateshead Quays, Newcastle Upon Tyne, NE8 3AD

                Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS

                Norwich (L,R) - Mercure Norwich Hotel, 121-131 Boundary Road, Norwich, NR3 2BA

                Oxford (L,R) - Oxford Milton Hill House, Steventon, Abingdon, Oxford, OX13 6AF

                Portsmouth (L,R) - Best Western Royal Beach Hotel, St Helens Parade, Portsmouth, PO4 0RN

                Plymouth (L,R) - Future Inn Plymouth, 1 William Prance Road, Plymouth International Business Park, PL6 5ZD

                Reading (L,R) - Best Western Reading Calcot Hotel, Bath Rd, Calcot, Reading RG31 7QN

                Sheffield (L,R) - Sheffield Metropolitan Hotel, Blonk Street, Sheffield, S1 2AU

                Southampton (L,R) - Lancaster Court, Barnes Wallis Road, Fareham, Hampshire. PO15 5TU

                Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX

                Stoke-on-Trent (L,R) - Quality Hotel Stoke, 66 Trinity Street, Hanley, Stoke-On-Trent, ST1 5NB

                Swansea (L,R) - Mercure Swansea, Phoenix Way, Swansea, West Glamorgan, SA7 9EG

                York (L,R) - Hotel 53, 53 Piccadilly, York YO1 9PL

                This website is only viewable in portrait mode,
                please rotate your device
                  1. <td id="nbv8t"></td>
                        1. <tt id="nbv8t"><dl id="nbv8t"><big id="nbv8t"></big></dl></tt>
                          1. <dfn id="nbv8t"></dfn>
                              <tt id="nbv8t"></tt>

                              凯发娱乐k81111

                              五六彩票登录

                              缅甸万丰国际

                              ca888亚洲城唯一官网

                              福彩世界app下载

                              钱柜777 钱柜娱乐

                              澳门威尼斯人新网址

                              金沙网上娱乐澳门

                              九州体育手机客户端