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                • ITIL Intermediate Planning, Protection & Optimisation (5 Day)

                ITIL® Intermediate; Planning, Protection & Optimisation

                £1,699.00

                Please Call Us

                Quick Overview

                This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will benefit delegates who require a deep understanding of ITIL Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

                Details

                The ITIL Intermediate Certificate in Planning, Protection and Optimisation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will be of interest to candidates who wish to gain a deep level of understanding of the Planning, Protection and Optimisation processes and roles across the Service Lifecycle. This course will enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Management lifecycle in processes pertaining to the capability of Planning, Protection and Optimisation.

                The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Planning, Protection and Optimisation worth 4 credits.

                Individuals who may find this course of interest include IT professionals that are working within an organisation that has adopted and adapted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement programme, as well as operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management, and who wish to enhance their role-based capabilities.


                What Are The Course Objectives?

                The key objectives of this course are to enable participants to:

                • Understand the importance of Service Management as a Practice
                • Appreciate how all processes in Planning, Protection and Optimisation interact with other Service Lifecycle Processes
                • Identify the processes, activities, methods and functions used in each of the Planning, Protection and Optimisation processes
                • Understand how to use the Planning, Protection and Optimisation processes, activities and functions to achieve operational excellence
                • Understand the importance of IT Security and its contributions to Planning, Protection and Optimisation
                • Understand the technology and implementation considerations surrounding Planning, Protection and Optimisation and the associated Challenges and Risks

                Course Content:

                1. Planning, Protection and Optimisation

                • - Service Management as a Practice
                • - What is Service?
                • - Service Management and Business Value
                • - Processes in the Service Lifecycle

                2. Capacity Management

                • - Purpose, Goal, Objectives and Scope
                • - Policies, Principles and Basic Concepts
                • - Activities, Methods and Techniques
                • - Triggers, Inputs and Outputs, and Interfaces
                • - Key Metrics

                3. Availability Management

                • - Purpose, Goal, Objectives and Scope
                • - Policies, Principles and Basic Concepts
                • - Activities, Methods and Techniques
                • - Triggers, Inputs and Outputs, and Interfaces
                • - Key Metrics

                4. IT Service Continuity Management

                • - Purpose, Goal, Objectives and Scope
                • - Policies, Principles and Basic Concepts
                • - Activities, Methods and Techniques
                • - Triggers, Inputs and Outputs, and Interfaces
                • - Key Metrics

                5. Information Security Management

                • - Purpose, Goal, Objectives and Scope
                • - Policies, Principles and Basic Concepts
                • - Activities, Methods and Techniques
                • - Triggers, Inputs and Outputs, and Interfaces
                • - Key Metrics

                6. Demand Management

                • - Purpose, Goal and Objectives
                • - Activities, Methods and Techniques

                7. Risk Management

                • - Challenges
                • - Critical Success Factors
                • - Risks

                8. Planning, Protection and Optimisation Roles and Responsibilities

                9. Technology and Implementation Considerations

                • - Technology and Tooling
                • - Evaluation Criteria

                10. Common Service Activities

                11. Continual Service Improvements

                What examinations are taken on the course?

                ITIL® Intermediate Planning, Protection and Optimisation Exam: 90 Mins, closed book, Eight complex multiple-choice questions choice questions

                Additional Information

                Course Type Intermediate
                Reviews.co.uk Master ITIL/5DPPO

                SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.

                ONLIVE Virtual - ONLive Virtual Classroom, Instructor-led Training, accessible from anywhere in the world with internet connectivity.


                Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY

                Bournemouth - West Cliff (A,L,R) - Hallmark Hotel - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS

                Bournemouth - East Cliff (A,L,R) - Hallmark Hotel Bournemouth East Cliff, East Overcliff Drive, Bournemouth BH1 3AN

                Bournemouth - Best Western Royale (A,L,R) - The Best Western Hotel Royale, 16 Gervis Road, Bournemouth, BH1 3EQ

                Bournemouth - The Cumberland(A,L,R) - The Cumberland, East Overcliff Drive, Bournemouth, BH1 3AF

                Bournemouth - The Suncliff (A,L,R) - The Suncliff Hotel, East Overcliff Drive, Bournemouth, BH1 3AG

                Bournemouth - The Trouville Hotel (A,L,R) - The Trouville Hotel, 5-7 Priory Road, Bournemouth, Dorset, BH2 5DH

                Brighton (L,R) - Holiday Inn Brighton Seafront, 137 King’s Road, Brighton, B1 2JF

                Bristol (L,R) - Arnos Manor Hotel, 470 Bath Road, Avon, Bristol, BS4 3HQ

                Cardiff (L,R) - Jurys Inn Cardiff, Park Place, Cardiff, CF10 3DN

                Cambridge (L,R) - Hallmark Hotel Cambridge, Bar Hill, Cambridge CB23 8EU

                Canterbury (L,R) - Best Western Abbots Barton Hotel, 36 New Dover Road, Canterbury, Kent, CT1 3DU

                Coventry (L,R) - The Welcome Centre, 47 Parkside, Coventry CV1 2HG

                Exeter (L,R) - Gipsy Hill Hotel, Gipsy Hill Lane, Exeter EX1 3RN

                Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT

                Leeds (L,R) - Mercure Leeds, Otley Road, Leeds LS16 8AG

                Leicester (L,R) - Devonshire Place, 78 London Rd, Leicester LE2 0RA

                Liverpool (L,R) - Jurys Inn, 31 Keel Wharf, Liverpool, L3 4FN

                London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP

                London (R) - ITIL - SPOCE, 9 Devonshire Square, London EC2M 4YF

                Manchester (L,R) - Trafford Hall Hotel, 23 Talbot Rd, Stretford, Manchester M16 0PE

                Milton Keynes (L,R) - Hotel Novotel Milton Keynes, Saxon St, Heelands, Milton Keynes MK13 7RA

                Newcastle (L,R) - Ramada Encore Newcastle-Gateshead, Hawks Road, Gateshead Quays, Newcastle Upon Tyne, NE8 3AD

                Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS

                Norwich (L,R) - Mercure Norwich Hotel, 121-131 Boundary Road, Norwich, NR3 2BA

                Oxford (L,R) - Oxford Milton Hill House, Steventon, Abingdon, Oxford, OX13 6AF

                Portsmouth (L,R) - Best Western Royal Beach Hotel, St Helens Parade, Portsmouth, PO4 0RN

                Plymouth (L,R) - Future Inn Plymouth, 1 William Prance Road, Plymouth International Business Park, PL6 5ZD

                Reading (L,R) - Best Western Reading Calcot Hotel, Bath Rd, Calcot, Reading RG31 7QN

                Sheffield (L,R) - Sheffield Metropolitan Hotel, Blonk Street, Sheffield, S1 2AU

                Southampton (L,R) - Lancaster Court, Barnes Wallis Road, Fareham, Hampshire. PO15 5TU

                Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX

                Stoke-on-Trent (L,R) - Quality Hotel Stoke, 66 Trinity Street, Hanley, Stoke-On-Trent, ST1 5NB

                Swansea (L,R) - Mercure Swansea, Phoenix Way, Swansea, West Glamorgan, SA7 9EG

                York (L,R) - Hotel 53, 53 Piccadilly, York YO1 9PL

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